At Baxton Furniture Store, we are dedicated to providing you with an exceptional shopping experience from the moment you browse our collections to the day your elegant bedroom furnishings arrive at your doorstep. We understand the importance of creating your personal sanctuary, which is why we offer transparent shipping options and a straightforward returns process for your peace of mind.

Shipping Information

We are thrilled to ship our products globally, bringing style and comfort to bedrooms around the world. (Please note: Deliveries to some parts of Asia and a few remote regions are currently unavailable).

Order Processing

Once your order is placed and payment is confirmed, our team will carefully prepare your items for shipment. Please allow 1-2 business days for this order processing period.

Shipping Methods & Delivery Times

We offer two convenient shipping options to suit your needs:

  1. Standard Shipping ($12.95): Your order will be shipped via trusted carriers like DHL or FedEx. Delivery typically occurs within 10-15 business days after your item has left our warehouse.
  2. Free Shipping: For all orders over $50, we offer free shipping via EMS. Delivery typically occurs within 15-25 business days after your item has left our warehouse.

Please note that these delivery times are estimates and may be affected by factors beyond our control, such as customs clearance procedures.

Our Returns & Exchange Commitment

We stand firmly behind the quality of our craftsmanship. If you are not completely satisfied with your purchase, we offer a 15-day return or exchange policy from the date you receive your item(s).

Important Note on Non-Returnable Items: To ensure the health and safety of all our customers, we cannot accept returns or exchanges on Beds, Mattresses, or any upholstered Headboards that show signs of use, unless they arrive damaged or defective. This is due to the personal and hygienic nature of these bedroom items.

All items being returned must be in their original, unused, and saleable condition with all tags and packaging intact.

How to Initiate a Return or Exchange

To start a return or exchange, please follow these simple steps within the 15-day window:

  1. Contact Us: Email our dedicated customer service team at [email protected]. Include your order number and details about the product you wish to return or exchange.
  2. Provide Details: Our team will respond promptly with a Return Merchandise Authorization (RMA) number and specific instructions. To speed up the process, you can use the email template provided below.
  3. Pack the Item: Securely repack the item in its original packaging. You must clearly write the provided RMA number on the outside of the box.
  4. Ship the Item: Ship the return package to our warehouse address, which will be provided in your RMA instructions. The customer is responsible for the return shipping costs, unless the item is defective or we sent the incorrect item.
  5. Inspection & Processing: Once we receive and inspect the returned item, we will process your refund or exchange. Please allow 3-5 business days for this process after we receive the return.

Return & Exchange Request Email Template

For a swift process, copy and paste the template below into an email to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Baxton Furniture Store Customer Service Team,

I would like to request a [return / exchange] for an item from my recent order.

Order Number: [Your Order Number]
Product Name: [Name of the Product]
Reason for Return/Exchange: [Please provide a brief reason]

Please provide the next steps and the return shipping address.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Refund Timeline and Method

After we receive and inspect your return, we will send you an email notification regarding the approval or rejection of your refund.

  • Timeline: If approved, your refund will be processed within 5-7 business days. The funds will be credited back to your original method of payment (Visa, MasterCard, JCB, or PayPal). The time it takes for the refund to appear in your account may vary depending on your bank or card issuer’s policies.
  • Method: Refunds will only be issued to the original payment method used for the purchase. We are unable to issue refunds to a different card or account.

For exchanges, we will ship the new item to you via your chosen shipping method as soon as the return is processed.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected]. We will promptly arrange for a replacement or refund and will provide a prepaid shipping label for you to return the damaged item at no cost to you.

We appreciate your trust in Baxton Furniture Store. Our goal is to ensure your complete satisfaction with every aspect of your experience with us.

Baxton Furniture Store Customer Service Team
Email: [email protected]